As some clients are on a strict schedule, having a caregiver show up late could result in being left unattended or cause an inconvenience for family members who have to stay longer as they miss out on those extra 10-20 minutes they’re paying for.Īccording to your clients, your caregivers are also not completing what is expected of them, are spending most of the time on their phones, and are arriving in unsuitable attire.ĭon’t be left wondering how your employees are acting when you aren’t looking. Which is why listening to what your clients experience every day is the only way to know that they’re frustrated with caregivers arriving late, leaving before the end of their shift, or not showing up at all.
The little things your caregivers do define your agency’s reputation-and it’s all being done behind your clients’ closed doors. Likewise, family members hire your agency with the expectation that you will provide someone they can trust to take care of their loved ones with dignity, respect, and friendship.Īnd it begins with bridging the generational gap between client and caregiver.Īs 1/3 of the American labor force is made up of Millennial or Gen Z employees, the age difference between most of your employees and clients is no secret.īridging this generational divide is not only crucial to client satisfaction, but can also be argued as the secret to providing meaningful and fulfilling work outcomes for the rising generation.Įmpower your care staff to build relationships with their clients:Ĭomplaint #9: Care staff that lack accountability While it’s in the job title, it’s a practice that is easily taken for granted in the field: “care.”Īlthough your caregivers may be checking all the boxes of their job description, clients are looking for companionship that makes them feel less like a checklist and more like a friend.Īs caregivers are often the only social interaction a client receives, caregivers have the unique opportunity to not only help their clients feel less alone as they work, but to build life-changing relationships while on the job. Right now it is in phase 1 which cost about P32 million.Complaint #10: Being treated like a job instead of a friend The hospital is expected to open in November and the whole Hospital operation will cost P65 million. The Day Hospital will be fully equipped with everything clients need from the time of injury to the time they are completely healed. Wright added that resident and visiting specialists provide services which are not commonly readily available in the region. It will provide everything in-house with resident and visiting specialists. Wright noted that the Day Hospital will not only be different in It’s ability to help Batswana better and faster, especially in the case of emergencies. Kalafhi has had a history of providing good customer service, quick turnaround time, and convenience. Wright explained that this is just the tip of the iceberg on the technological advancements that the hospital will have. "eHealth will notify patients to take their medication, and it will be able to indicate to the patient and the doctor whether their vitals are going low or are too high and when they need attention," he said. Kalafhi medical centre will use some of these technologies which are time efficient and save money for patients. Wright added that medical technology has advanced to the point that one does not need to undergo operation to remove things such as tumors.
Spokesperson of Kalafhi medical clinic, Michelle Wright indicated that they will have cutting edge technology that will ensure patients get great health care for a better price than what they usually pay for. These devices can be used at home by patients to assist a doctor understand what is going on in a person's body in real time over the phone and aid the doctor to give an accurate diagnosis. They will also have a system of telehealth that incorporates the use of medical devices and sensors. The clinic will have visiting specialists from South Africa and France who will work along with resident medical doctors to treat patients. Mouwane explained that they have been able to pull financial resources together to make the facility a reality. Mouwane said the medical centere has partnered with a company in Thailand which offers the latest technology in smart hospitals and smart clinics.
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